Terms of Use

1. Agreement to Terms

By accessing or using the driftwood-adventure website ("Website") and services ("Services"), you agree to be bound by these Terms of Use. If you do not agree to these terms, you should not use our Website or Services.

These Terms constitute a legally binding agreement between you and driftwood-adventure ("we," "us," or "our").

2. Services Description

We provide professional support services for UK social benefit applications, including:

• Eligibility assessments
• Application preparation and submission
• Appeal representation
• Reassessment support
• Full case management

Our services are advisory and administrative in nature. We do not provide legal advice, and engaging our services does not create a solicitor-client relationship.

3. No Guarantee of Outcomes

While we apply professional expertise and experience to every case, we cannot guarantee that any benefit application or appeal will be approved. Final decisions rest with government agencies including the Department for Work and Pensions (DWP), Her Majesty's Revenue and Customs (HMRC), and relevant tribunals.

We guarantee only that:

• Your application will be prepared to professional standards
• All provided information will be accurately represented
• Submissions will be made in accordance with current regulations
• We will advocate for your case to the best of our ability

4. Your Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information about your circumstances
• Disclose all relevant medical, financial, and employment information
• Respond promptly to requests for additional documentation
• Notify us immediately of any changes in your circumstances
• Attend any required assessments, appointments, or hearings
• Review all documents before submission and confirm accuracy

Failure to meet these responsibilities may compromise your case and could result in rejection or termination of benefits.

5. Payment Terms

Payment for services must be received before work commences on your case. We accept:

• Bank transfers
• Debit cards
• Credit cards

All prices quoted include VAT at the applicable rate. Prices are subject to change but will be confirmed before you commit to any service.

Payment Plans

Payment plans may be available for Full Case Management services for individuals receiving disability benefits or facing financial hardship. Approval is at our discretion and must be arranged before service commencement.

Refund Policy

If we have not yet begun substantive work on your case, you may request a full refund. Once work has commenced:

• You may receive a partial refund for work not yet completed
• Refunds are calculated based on hours worked and expenses incurred
• Processing time for refunds is 14-21 business days

6. Confidentiality and Data Protection

We maintain strict confidentiality regarding your personal information and case details. Our data protection practices are detailed in our Privacy Policy and GDPR Compliance pages.

We may share your information only:

• With government agencies as necessary to process your application
• With healthcare providers (with your explicit consent) to obtain medical evidence
• When required by law or court order

7. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of driftwood-adventure or its licensors and is protected by UK and international copyright laws.

You may:

• View and print pages for personal, non-commercial use
• Share links to our content

You may not:

• Reproduce, modify, or distribute our content without written permission
• Use our content for commercial purposes
• Remove copyright or proprietary notices

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for benefit application rejections or denials
• We are not responsible for delays caused by government processing times
• We are not liable for decisions made by DWP assessors, tribunals, or courts
• Our total liability shall not exceed the amount paid for our services

We are not liable for indirect, consequential, or punitive damages including lost income, emotional distress, or other non-direct losses.

This limitation does not affect liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal to exclude or limit liability

9. Professional Standards

We commit to:

• Maintaining professional competence through ongoing training
• Acting in your best interests within the scope of our services
• Maintaining appropriate professional indemnity insurance
• Adhering to relevant professional codes of conduct

10. Termination of Services

Either party may terminate our engagement by providing written notice. Upon termination:

• You will receive all work completed to date
• Payment is due for services rendered up to termination date
• We will return or securely destroy your documents as you direct
• Outstanding obligations (such as scheduled hearings) will be handled as mutually agreed

We reserve the right to terminate services immediately if:

• You provide false or misleading information
• You fail to make required payments
• You engage in abusive or threatening behavior toward our staff
• Continuing the engagement would violate professional or legal obligations

11. Complaints Procedure

If you are dissatisfied with our services:

1. Contact us in writing at [email protected] describing your concern
2. We will acknowledge your complaint within 3 business days
3. We will investigate and provide a substantive response within 14 business days
4. If you remain unsatisfied, you may escalate to our senior management

12. Website Use

You agree not to:

• Use the Website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or other malicious code
• Collect or harvest information about other users
• Interfere with or disrupt the Website or servers

13. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of third-party sites.

14. Disclaimer of Warranties

The Website and Services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The Website will be uninterrupted or error-free
• Defects will be corrected
• The Website is free from viruses or harmful components

15. Indemnification

You agree to indemnify and hold harmless driftwood-adventure, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our Website or Services
• Your violation of these Terms
• Provision of false or misleading information
• Your violation of any law or third-party rights

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Continued use of our Website or Services after changes constitutes acceptance of the modified Terms.

For material changes affecting existing service agreements, we will notify affected clients via email.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and driftwood-adventure regarding use of our Website and Services.

20. Contact Information

Questions about these Terms should be directed to:

driftwood-adventure
47 Ridgeway Lane
Birmingham B15 3QR
United Kingdom
Email: [email protected]