Get In Touch
We respond to all enquiries within one business day. Whether you have questions about our services or want to discuss your specific situation, we're here to help.
Contact Information
For fastest response, include a brief description of your situation in your email.
Office Address
driftwood-adventure
47 Ridgeway Lane
Birmingham B15 3QR
United Kingdom
We operate primarily remotely, serving clients throughout the UK. In-person consultations are available by appointment in Birmingham.
Working Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Email enquiries received outside business hours will be responded to on the next working day.
What to Expect When You Contact Us
Initial enquiries are always free. We'll review your situation and provide a clear recommendation about which service would best meet your needs. If we don't think we can help, we'll tell you honestly and point you toward resources that might.
Most initial conversations take 15-20 minutes. We'll ask about your current circumstances, any previous benefit applications, and what you're hoping to achieve. This gives us enough information to provide meaningful guidance.
If you decide to proceed with one of our services, we'll provide a formal engagement letter outlining exactly what we'll do, how long it typically takes, and the total cost. No work begins until you've reviewed and agreed to those terms.
Frequently Asked Questions
Do you offer free initial consultations?
Yes. We provide free preliminary discussions to understand your situation and recommend the most appropriate service. This typically takes 15-20 minutes and involves no obligation.
Can you guarantee my application will be approved?
No one can guarantee approval, as decisions rest with government assessors. What we can guarantee is that your application will be prepared to the highest professional standard, maximizing your chances of success.
How long does the application process usually take?
It varies by benefit type and current processing times. Universal Credit decisions typically take 5-7 weeks. PIP and ESA can take 12-16 weeks or longer. We'll provide specific timelines based on current government processing speeds for your particular benefit.
What if I live outside Birmingham?
We work with clients throughout the UK. Most of our process happens remotely via email, phone, and video calls. You don't need to visit our office unless you prefer in-person meetings.
Do I need to gather documents before contacting you?
No. Part of our service is identifying exactly which documents you need and helping you obtain them. Contact us first, and we'll guide you through documentation requirements specific to your case.
Prefer to Start Online?
Use the enquiry form on our home page to provide details about your situation. We'll respond with personalized guidance within one business day.
Go to enquiry form